Usps changes4/20/2023 GAO found USPS has been tracking the overall performance metrics for on-time delivery, but hasn’t specifically focused on whether its operational changes are impacting any particular demographic of the country. The watchdog based its findings on, on-time performance data for first-class mail, marketing mail, periodicals and most packages - the four largest USPS mail products by volume. The GAO report covers USPS on-time performance data from October 2020 through December 2021 - the most recent data available to GAO, and a period of time that captures USPS performance during two year-end holiday seasons. “These efforts will further advance our commitment to achieving our universal service mission, as we adopt the necessary changes under the Delivering for America Plan to achieve financial stability and service excellence.” “Through continuous improvement we will strive to provide optimum service to all of our customers in both rural and urban areas,” Curtis wrote. USPS Vice President of Delivery Operations Angela Curtis told GAO that the report “validates expectations that there are few differences in service performance for rural and urban areas.” The GAO report shows that USPS, at least in the initial stages of implementation, hasn’t introduced service changes that have disproportionately impacted any particular demographic of the country. Meanwhile, USPS’ on-performance in urban areas was higher than in rural areas of Massachusetts and Hawaii. GAO found that rural on-time performance was higher than urban delivery in Georgia, Louisiana, New Jersey, Maryland, Delaware and northern Illinois. Our new ebook offers tactics from 11 federal leaders and five industry experts to help improve CX right now. It makes sense given agencies provide services 24/7. Insight by Carahsoft: It’s hard to go a day without hearing someone in government bring up customer experience. The report found that among those districts with disparities, rural areas generally saw more on-time delivery than urban areas. GAO flagged eight out of 50 USPS districts - which generally fall along state lines - where there was a 5% or greater disparity in on-time delivery between rural and urban delivery areas. GAO flagged eight out of 50 USPS districts - which generally fall along state lines - where there was a 5% or greater disparity in. The Government Accountability Office, in a report released Thursday, found few significant differences between the on-time performance in rural areas and urban areas. The Postal Service’s operational changes in recent years aren’t putting rural areas at a disadvantage when it comes to on-time delivery, according to a recent watchdog report.
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